I Want to Change My Order. How Can I Do That?

If you want to change an order that has not yet been shipped, you have several options:

1. The order was placed with payment on delivery.

- As long as the status of the order has not changed to 'Processed' and the payment is set to cash on delivery, it is still possible to remove or add products, or change the delivery method. Just inform us about it at info@veloportal-stores.com.

2. The order was placed with immediate payment (for example, by card online).

- In this case, it is easiest to create a new order and cancel the previous one, or create two separate orders. You can also contact info@veloportal-stores.com and request an addition to the order with an additional payment to the account, but in this case, you risk extending the delivery time.

3. I entered incorrect billing information.

- Again, just contact info@veloportal-stores.com and we will be happy to correct the billing information on the invoice.

We are here to help you with any changes to your order. Please don't hesitate to reach out if you have any questions or need further assistance!

Petra Leitmann

I have been close to cycling since I was a child. I combined my hobby with work and as an editor and copywriter I have been creating articles about cycling for 4 years. I love exploring and I do it best on two wheels :) . I prefer cross-county and gravel. In case of any questions regarding your order, I will be happy to help you at info@veloportal-stores.com .